Privacy policy

Last updated: 2026-08-04

In this Privacy and Cookie Policy, we explain how terra infrastructure UAB processes your personal data when you visit our website terra-infrastructure.lt, contact us, or use our services.

1. Data Controller

Data Controller: terra infrastructure UAB

Legal entity code: 111720694

Address: Liepų g. 83, Klaipėda, Lithuania

Email: info@terra-infrastructure.lt

Phone: +370 611 08 440

2. What Personal Data We Process and for What Purposes

2.1. When You Contact Us

When you fill out a contact form, send an inquiry, or contact us via email, we may process the following data:

Name;
Email address;
Phone number;
Company name (if provided);
Content of your message;
Any other information you voluntarily provide in the inquiry.

We use this data to respond to your inquiry, provide information about our services, prepare a proposal, or continue communication regarding matters relevant to you.

Legal basis: Performance of pre-contractual steps at your request, or our legitimate interest to respond to incoming communications.

2.2. When You Become Our Client

If you order our services, we may process data necessary to provide services, execute a contract, manage settlements, and maintain accounting records:

First name, last name;
Contact details;
Company details (if you represent a legal entity);
Contract, order, or project information;
Invoice and payment data;
Other information required to provide the services.

Legal basis: Performance of a contract, execution of pre-contractual steps, and compliance with legal obligations.

2.3. Newsletters and Direct Marketing

If you consent to receive newsletters, offers, or other marketing communications, we may process your name and email address.

You can unsubscribe from marketing communications at any time by clicking the unsubscribe link in the email or by contacting us via email at info@terra-infrastructure.lt.

Legal basis: Your consent.

2.4. Website Analytics and Advertising

If analytics or advertising tools are used on the website, they may collect technical data about your visit, such as:

IP address;
Device and browser information;
Visited pages;
Time of visit;
Actions taken on the website.

This data is used to analyze website performance, track visitor statistics, evaluate advertising efficiency, and improve the website.

Analytical and marketing cookies are used only with your consent where such consent is required by applicable law.

3. Cookies

Our website uses cookies. Cookies are small text files saved on your device that help the website function properly, remain secure, be user-friendly, and—with your consent—collect visitor statistics or measure advertising effectiveness.

The website may use essential, analytical, marketing, and security cookies.

Essential cookies are necessary for the operation and security of the website, the functioning of contact forms, and saving your cookie preferences. Consent is not required for these cookies.
Analytical cookies help us understand how visitors interact with the website, which pages are visited most frequently, and how we can improve performance. These cookies are used only with your consent.
Marketing cookies may be used to measure advertising effectiveness and display more relevant ads. These cookies are used only with your consent.
Security cookies may be used to protect against spam, automated requests, or misuse of website forms. Their usage depends on the specific tools deployed on the website.

Non-essential cookies are used strictly with your consent. In the cookie banner, you can accept all cookies, decline non-essential cookies, or manage your cookie preferences by category.

You can change your choices at any time by clicking the "Cookie Settings" link on the website or by adjusting your browser settings.

Please note that disabling certain cookies may affect the functionality of parts of the website.

Some cookies may be set by third-party service providers, such as analytics, advertising, mapping, anti-spam, or newsletter tools, if such tools are implemented on the website.

4. To Whom We May Transfer Your Data

Your personal data may be transferred only to the extent necessary to achieve the purposes specified in this policy.

Data may be transferred to:

Website hosting and IT service providers;
Email and communication service providers;
Accounting service providers;
Analytics, advertising, or marketing tool providers (if applicable);
Law enforcement or other state authorities when required by law.

We do not sell your personal data to third parties.

5. How Long We Retain Your Data

We retain personal data for no longer than necessary for the purposes for which it was collected, or as required by applicable laws.

Typically:

Inquiry data is stored for up to 12 months from the last communication;
Client, contract, and project data is stored during the contract term and for as long as necessary to protect our legitimate interests;
Accounting documents are retained for the periods established by law;
Marketing data is retained until consent is withdrawn;
Cookie data is stored according to the expiration period of specific cookies or until you change/withdraw your consent.

6. Your Rights

You have the right to:

Access your personal data;
Request the correction of inaccurate data;
Request the erasure of your data ("right to be forgotten");
Request the restriction of data processing;
Object to processing when data is processed based on legitimate interest;
Withdraw your consent at any time when processing is based on consent;
Request data portability where applicable;
File a complaint with the State Data Protection Inspectorate (Valstybinė duomenų apsaugos inspekcija).

To exercise your rights, please contact us via email at info@terra-infrastructure.lt.

We will respond to your request no later than 30 calendar days from the date of receipt. If we need to verify your identity, we may ask for additional information.

7. Data Security

We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, loss, alteration, disclosure, or any other unlawful processing.

8. Policy Changes

We may update this Privacy and Cookie Policy. The latest version will always be published on this website.

9. Contacts

If you have any questions regarding the processing of your personal data, please contact us:

terra infrastructure UAB Email: info@terra-infrastructure.lt